Full Privacy Policy - Outfitz.co

Effective Date: September 1st, 2025

1. Introduction

Outfitz.co (“we,” “our,” “us”) respects and upholds your right to privacy under Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”). This Policy explains how we collect, use, disclose, and protect your personal information when you shop with us online or in our physical store.

By using our website or visiting our store, you consent to the practices described in this Policy.

2. What Personal Information We Collect

We collect only the personal information needed to provide our products and services, including:

• Name, email address, phone number, billing and shipping addresses

• Payment information (processed securely by third-party providers; we do not store full credit-card numbers)

• Purchase and service history (online or in-person)

• Marketing preferences and communication history (for contact management)

• Technical data such as IP address, device type, and browser information when you visit our website.

3. How We Use Personal Information

We use your personal information to:

• Process, fulfill, and deliver your online and in-store purchases

• Provide customer service and manage returns/exchanges

• Communicate with you about your orders or inquiries

• Maintain accurate customer/contact records in our secure contact-management system

• Send marketing communications you’ve consented to receive (you can opt out at any time)

• Improve our website, store operations, and customer experience

• Meet legal and regulatory requirements

4. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where otherwise permitted or required by law. Consent may be express (e.g., when you sign up for a newsletter) or implied (e.g., when you provide your address for shipping).

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 11).

5. Limiting Collection & Use

We limit our collection and use of personal information to what is necessary for the purposes identified above.

6. Disclosure of Personal Information

We do not sell or rent your personal information.
We may disclose it only to:

• Service providers who assist with payment processing, shipping, email communications, or IT support (these providers are contractually bound to protect your information)

• Legal authorities if required to comply with laws, regulations, or valid legal processes

7. Accuracy

We make reasonable efforts to ensure that your personal information is accurate, complete, and up to date. You may review and update your information by contacting us.

8. Safeguards

We implement physical, organizational, and technological safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, or modification.

9. Retention

We retain your personal information only as long as necessary to fulfill the purposes identified in this Policy or as required by law. When no longer needed, we securely destroy or anonymize it.

10. Access and Correction

You have the right to request access to your personal information and to challenge its accuracy or completeness. To make such a request, please contact us. We will respond within the timelines required by PIPEDA.

11. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your experience, analyze traffic, and personalize content. You may disable cookies through your browser settings, but some website features may not function properly.

13. Changes to This Policy

We may update this Policy from time to time. The updated version will be posted on our website with a new effective date.

14. Your Choices

• You can opt out of marketing emails by clicking the “unsubscribe” link in our communications.

• You can withdraw consent for other uses by contacting us.

• You can request a copy of, or correction to, your personal information at any time.